Turn the printer on and send the Troubleshooting Print from the Ink System menu of the front panel. Uninstall and reinstall the printer driver install the most current version available. All necessary files will be installed. The cartridge is out of ink, and must be replaced before any further printing can be done. When prompted, save the installation application in the temp file on the C: Look for the Rotate setting in Page Format. Once you have determined which ink cartridges you need to replace, do the following five steps:.
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Printer has cut-sheet media loaded. Continue the upgrade as above. Please try again shortly.
hp designjet / 24″ & 42″ wide format plotter paper and ink cartridge supplies
Also, ensure that the computer running the System Maintenance utility has the appropraite driver installed and the proper connection selected. They are located under the cover on the right side of the printer, towards the back.
Printhead status To determine the status of the printheads, do the following:. The cartridge is missing, and the correct one must be inserted as indicated in subsequent steps.
If it is unsuccessful, proceed to step 3. Follow the steps below to troubleshoot the error. The Virtual Agent is currently unavailable. Europe, Middle East, Africa.
Please try again shortly. Two separate prints are made. The update process sends a special file to the printer.
HP Designjet 500 and 800 Series Printers – System Error 61:05 Processing Job
If the System Maintenance Utility has been downloaded correctly from www. To view and confirm the firmware revisions, do the following:. Updating an HP Designjet or series printer If this utility is running on Windows or H; OS, follow the instructions under the “System Maintenance utility” section to update the printer’s system software. If the error persists, try replacing the black printhead first designmet common causeor replace any other printhead displaying error messages.
You can discover what paper the ink system is currently calibrated for, as follows:.
If the error persists, go to step 3. Check for h new release of the firmware and upgrade to the latest version if needed. HP Designjet series From C: Do not turn power off or unplug the printer, until prompted, on the front panel display. See your browser’s documentation for specific instructions. This can interfere with the operation of the printer.