Tell us about your experience with our site. Did this solve your problem? I am and always have been using the latest software and drivers from HP. What happens when you try to install it? Thanks for your feedback, it helps us improve the site. There’s also a printer firmware update from October there to install per their instructions. I did try to install it yesterday using a USB cable instead of the network but with the same results – no print.

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I was able to do the firmware update when I was on the phone with HP just as I can open its web page and see the supply status and all else related to the printer. See your browser’s documentation for specific instructions. It is installed because as I said before the drivers are there in the system32 folder and appropriate sub folders.

HP Color LaserJet CP Printer – Driver Downloads | HP® Customer Support

Thanks for the suggestion. If you want to be able to scan from the printer top to the PC then you’ll also need the full package.

I will check in the morning. In reply to Darian Tab’s post on March 26, It is the only one out of 56 that didn’t match up to the computer that I can print from.


I am an experienced user with over 30 years of computer experience, but this one has me stumped! Please make sure not to skip any steps I gave as these work for everyone else. Pc2020 did try something today after first writing. Extract Printer software, right click Setup file to Run as Administrator. I cannot print from Outlook or any other program including a printer test page.

You must restart back to normal mode before you will be able to install the printer again. Lasrrjet this checklist to stop these prints: The Pro version wouldn’t have anything to do with it not running since it’s the exact same OS but with a few added features unlocked that don’t have anything to do with printing. I had forgotten about the printui utility. That is a real pain!

No software or drivers are available for this product with the selected operating system. Let us know if you need further help. Coloor click Start button in Windows 10 to open Programs and Features, Uninstall all the printer software.

Select your operating system and versionChange Detected operating system: Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. I did try to install it yesterday using a Lasfrjet cable instead of the network but with the same results – no print. In reply to JRW41’s post on March 26, When I first installed the printer on the Pro computer, it automatically appeared on the Home computer, and that is where I can print from.


Nothing goes to the queue, no test page prints – nothing unless I copy a document to the laptop and print from there. Please make a different selection, or visit the product homepage. Thanks for your feedback, it helps us improve the site.

Colod Virtual Agent is currently unavailable. For USB i t should prompt when to plug in the printer. How cp20020 are you with this reply?

The printer installs, but it still says the PCL 6 driver is not installed when I try to open its properties. Any help would be appreciated!

HP Color LaserJet CP2025 Printer Software and Drivers

Select the desired files and choose ‘Download files’ to start a batch download. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Thank you, but I have tried every troubleshooting program in Windows including this one, and nothing is found.